Oxford Hot Grips Pro - Sports

Returns

We hope that you are happy with your order, however, there may be instances where you wish to return an item. We ask that customers return items unused and with their original packaging. All returns should include a covering note stating the reason for the return and the order number clearly marked. Please retain the proof of postage until we have confirmed receipt of the items. We recommend sending by a recorded postage method. Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days refund if you've simply changed your mind, you have 30 days from the date of purchase to return your item(s) for a refund. Customers are responsible for return shipping costs where items are supplied correctly.

Exchanges

We allow customers up to 6 months after the purchase date to return the item for exchange, provided the item is in re-saleable conditions and proof of purchase can be established.

Supply errors

We ask that customers report supply errors as soon as possible after delivery. We reserve the right to decline issues reported beyond 6 months of the purchase date. Please check your order thoroughly on receipt. Where goods are supplied in error, or arrive damaged, we will cover all shipping costs and exchange or refund in full. We reserve the right to charge a 15% restocking fee for items that are returned in poor condition or outside of the accepted time period.

Electrical Items

Please note that when fitting electrical parts these can be damaged by the same faulty electrical system that caused the initial failure and in such circumstances these parts cannot be returned for a refund

Fitting Issues

Where customers experience issues fitting parts to their vehicle, we will always endeavor to thoroughly investigate and rectify where possible. We will first try to ascertain that you have purchased for the correct model of bike and that no modifications have been made. We cannot be held liable for issues fitting standard parts to non-standard or modified vehicles.