Terms and Conditions

When you register, place an order, or interact with us, we may collect the following personal data:

• Name, email address, mailing address, phone number, date of birth, and payment details.
• Notes from conversations regarding orders, complaints, or enquiries.
• Social media user names when you interact with us via those platforms.
• CCTV images if you visit our premises.

For details on cookie usage, please refer to our Cookie Policy and amend your preferences as necessary.

We collect information:

• When you register for an account or place an order.
• When you subscribe to newsletters, respond to surveys, or interact with us via phone, email, or social media.
• When you visit our premises (via CCTV monitoring for security)..

We may use your personal data in the following ways:

• To process and fulfill orders.
• To communicate updates regarding active orders.
• To contact you about safety issues or product recalls.
• To enhance your experience, including personalized content and product recommendations.
• With your consent, to administer promotions or surveys and send marketing communications.
• To protect our business interests and customers (via CCTV monitoring).

In accordance with GDPR, we process personal data based on the following legal grounds:

• Contractual necessity: To fulfill orders, process payments, and provide customer service.
• Consent: For marketing communications (e.g., newsletters) when you have explicitly opted in.
• Legitimate interests: For purposes such as improving our services, fraud prevention, and security.
• Legal obligations: To comply with legal requirements, such as tax and fraud prevention regulations.

We take data protection seriously and implement the following measures:.

• Encryption: All sensitive information, including payment data, is encrypted via Secure Socket Layer (SSL) technology.
• Access controls: Only authorized personnel have access to your data, and they are required to keep it confidential.
• Malware scanning: Our website is regularly scanned for security vulnerabilities.
• All credit card transactions are processed through a third-party gateway provider and are not stored on our servers.

Cookies are small text files that help websites function more effectively by remembering user preferences and data.

• First-party cookies: Essential for the website’s functioning, such as remembering your shopping basket or language preferences.
• Third-party cookies: Used by Google Analytics and Google Ads to track traffic and improve marketing campaigns.
• You can manage cookies via your browser settings or amend your preferences directly on our website.

We only share your personal data with trusted third parties when necessary to provide services, including:

• Delivery couriers: For fulfilling orders.
• IT support: To maintain website functionality.
• Marketing service providers: If you’ve opted in to receive promotional emails, we may share your data with companies such as MailChimp.
• We do not sell, trade, or otherwise transfer your personal data to external parties unless required by law or to protect the rights and safety of others.

Your Rights

Under GDPR, you have the following rights over your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or outdated information.
• Erasure: You can request the deletion of your personal data where it is no longer necessary, except where required for legal reasons (e.g., tax records).
• Data portability: You can request a copy of your data in a structured, machine-readable format.
• Objection to processing: You can request we stop processing your data if we rely on legitimate interests for doing so.
• Withdraw consent: You may withdraw consent for processing at any time (e.g., unsubscribing from newsletters).
• To exercise any of these rights, please email [email protected].

We retain personal data as long as necessary for the purposes it was collected for, or as required by law. For example, financial data related to orders may be retained for up to 6 years to comply with tax regulations..

You can opt out of marketing communications at any time by:

• Clicking the 'unsubscribe' link in marketing emails.
• Contacting us via: [email protected] or calling +44 (0) 1273 597072.

Any changes to this policy will be posted on our website. You can also be notified directly via email if requested